Order status

Click the "My Account" link at the top right hand side of our site to check your orders status.

Click the "My Account" link at the top right hand side of our site to view orders you have placed. 

Changing Quantities

Contact customer support to edit or change your order within 24 hours of being placed. Please have your order number and details ready. Once orders are fulfilled we are unable to cancel or change your order.

Cancelling Your Order

Contact customer support to edit or change your order within 24 hours of being placed. Please have your order number and details ready. Once orders are fulfilled we are unable to cancel or change your order.

Click the "My Account" link at the top right hand side of our site to track your order.

Click the "My Account" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.

Click the "My Account" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.

Click the "My Account" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.

Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.

My Account

1) Click the "My account" link at the top right side of our site.

2) Click "Create your account"

Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.

Click the "My Account" link at the top right hand side of our site to edit your account information.

Shipping is automatically calculated prior to submitting your payment information.  Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.

Click the "My Account" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.

Please see the info under our Warranty and Returns tab.

If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.

Please see our Terms & Conditions for complete details regarding our return policy.

Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the "My Account" link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.

Product

Set up your hose outside in temperatures above 70 degrees Fahrenheit to ensure maximum flexibility.

Remove all packaging and ties.

Check that the washer is properly seated in the coupling that attaches to the water source.

Unwind the hose loosely in a circular motion before attaching it to the water source.

Run water through the hose until the water exiting the hose is cool.

Leave the hose laid out straight and allow it to heat up during the day.

Wind the hose back accordingly.

Disconnect your hose from any standard metal faucet/spigot/hose bib and metal hose attachment and then reconnect at least twice per year to maintain a proper seal of the washer.

Before reconnecting, loosen any corrosion evident on the hose coupling, standard metal faucet/spigot/hose bib and metal hose attachment caused by weather or environmental elements, which can cause the hose to fuse to the faucet and/or
attachment. 

Always inspect the washer for proper placement and clear any buildup on the washer, coupling or faucet. This will help prevent potential leaks.

Never overtighten coupling connections. Normally, tightening the coupling connections by hand is sufficient. Using a wrench to tighten the couplings might stop a leak in the short-term; however, it can damage the washer, compromising it for
future connections.

Do not pull and stretch the hose to reach a watering location beyond the length of the hose. When the hose starts to pull off the ground, you put excess force on its connections to the water source and any attachment such as a nozzle. This will not only damage your hose, it can also damage the plumbing that feeds the
water source, as well as the attachment.

Be careful not to drive over your hose. This can damage the hose and drastically reduce its life.

If your hose is left in a shady spot, its exterior can be cleaned periodically
with a mild soap-and-water solution to reduce the chance of organic growth.

Drain your hose when you’re not using it. Water left in a hose for extended periods of time can cause bacteria to form.

Once the hose is drained, the male and female ends can be connected for storage. Washer replacement is suggested annually or after a prolonged connection.

When coiling the hose for storage, try to do so without leaving any kinks in the hose. A hose stored with kinks will most likely kink in these same locations very easily once the hose is put back in use. Prolonged kinks create weak spots in the hose.

Store the hose indoors when not in use. 

Flush your hose with water when put back in use.

Please visit this page here on our website for step-by-step instructions on how to install your soaker hose, as well a list of other items you might need for installation.

Warranty

Swan Products, LLC® warrants this hose against defects in workmanship or materials under normal use for the “Warranty Period.” If a defect arises and a valid claim is received within the Warranty Period, Swan Products, LLC® will exchange the defective product for a new one of equal or better quality. IMPLIED WARRANTIES INCLUDING THAT OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE EXPRESSLY LIMITED IN DURATION TO THE DURATION OF THIS WARRANTY. SWAN PRODUCTS, LLC® DISCLAIMS ANY LIABILITY FOR SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES. Some States/Provinces do not allow limitations on how long an implied warranty lasts, or the exclusion or limitation of incidental or consequential damages, so these limitations and exclusions may not apply to you. This warranty gives you specific legal rights and you may also have other rights which vary from State to State or Province to Province. 

If a manufacturing defect occurs in normal garden hose use, return hose to store where purchased for replacement along with this warranty statement, the UPC Code, and sales receipt. If the defect occurs beyond the store’s replacement period: 

1. Prepare a package including the original or copy of the dated cash register receipt from the store where the hose was purchased; the UPC bar code from the packaging; and both couplings, keeping 6 inches of the actual hose attached. 

Send the package to:

Customer Service
Swan Products, LLC®
17840 Roswell Road
Building 100, Suite 130
Sandy Springs GA  30350

Customer Service Phone #: 1-800-800-4673 

OR  

2. Send pictures of original dated cash register receipt from the store where the hose was purchased; the UPC bar code from the packaging; and a clear photo of the cut off couplings with inches of the hose still attached to swan.cs@swanhose.com.

Si tiene algún problema inesperado con una manguera Swan y necesita presentar una reclamación al amparo de la garantía, sencillamente haga lo siguiente:

1. Corte ambos extremos metálicos, dejando unidos 13 centímetros de la manguera.

2. Corte una pequeña sección de 10 centímetros de la zona dañada

3. Envíe fotografías por correo electrónico o las piezas por correo postal, junto con el recibo, de tenerlo, y el código de barras UPC (se aceptan copias) a la dirección que aparece a continuación.

4. También tiene la opción de enviar fotos de los extremos cortados y la sección defectuosa de la manguera por correo electrónico a swan.cs@swanhose.com

5. Es importante que indique la longitud de la manguera y que tenga una dirección física de devolución.

Aunque haremos todo lo posible por tramitar su devolución de inmediato, por favor espere entre 4 y 6 semanas para la entrega.

Send the package to:

Customer Service
Swan Products, LLC®
17840 Roswell Road
Building 100, Suite 130
Sandy Springs GA  30350 

Customer
Service Phone #: 1-800-800-4673

Dans l'éventualité où vous éprouvez un problème avec votre tuyau Swan et que vous deviez effectuer une réclamation, veuillez tout simplement suivre les étapes suivantes:

1. Couper les deux extrémités en métal en laissant 13 cm (5 po) du tuyau attaché à chacune d'elles.

2. Retirer une longueur de 10 cm (4 po) de la section endommagée

3. Faire parvenir une ou des photos par courriel ou poster les pièces avec le reçu (si vous l'avez toujours en main) accompagnées du code à barres (des copies sont acceptées) à l'adresse ci-dessous indiquée.

4. Il est également possible d'envoyer par courriel des photos des extrémités retirées et de la section endommagée du tuyau à swan.cs@swanhose.com

5. Il est important d'indiquer la longueur du tuyau et de fournir une adresse de retour valide.

Bien que nous fassions tout en notre possible pour traiter votre réclamation immédiatement, veuillez allouer un délai de 4 à 6 semaines pour la livraison.

Send the package to:

Customer Service
Swan Products, LLC®
17840 Roswell Road
Building 100, Suite 130
Sandy Springs GA  30350 

Customer
Service Phone #: 1-800-800-4673

Warnings

Do not run hot water through your hose. 

Do not run liquids other than water through your hose as they are only designed for use with water.

Do not leave the hose under pressure when not in use. Heat or pressure can damage your hose and cause it to leak or burst. 

Our hoses are not intended for indoor use.

Garden hoses are intended for use in residential and/or commercial
water systems that have typical average water pressures up to approximately 100
PSI. Garden hoses should not be used for system pressures based upon burst
rating.

International Shipping

Please create an account by clicking the "My Account" link at the top right hand side of our site. During signup we'll ask for your shipping address details including country. If your country is not in the dropdown menu of available countries, unfortunately we cannot ship to your country at this time.

During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you.

Shipping is automatically calculated prior to submitting your payment information.  Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. We will ship your order shortly after we receive payment from you.

If a manufacturing defect occurs in normal garden hose use, return hose to store where purchased for replacement along with this warranty statement, the UPC Code, and sales receipt. If the defect occurs beyond the store’s replacement period: 

1. Prepare a package including the original or copy of the dated cash register receipt from the store where the hose was purchased; the UPC bar code from the packaging; and both couplings, keeping 6 inches of the actual hose attached.

Send the package to:

Customer Service
Swan Products, LLC®
17840 Roswell Road
Building 100, Suite 130
Sandy Springs GA  30350

Customer Service Phone #: 1-800-800-4673 

OR  

2. Send pictures of original dated
cash register receipt from the store where the hose was purchased; the UPC bar
code from the packaging; and a clear photo of the cut off couplings with 6
inches of the hose still attached to swan.cs@swanhose.com.

Guarantees

We value your privacy. Please view our Privacy Policy for complete details on how we use the information we collect.

This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.

Pricing and Billing

You only have to pay sales tax if you are located in the same state as our warehouse.

Click the "My Account" link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.

Click the "My Account" link at the top right hand side of our site to print invoices.

Credits usually take 7-10 business days from the time we receive your item(s).

Your credit card will be charged within 24 hours prior to shipment of your item(s).

Buyer's Guide

To find the product(s) you're looking for, you may (1) use the navigation menus on the top and bottom of our website (2) type a keyword into the SEARCH box. If you have any trouble locating a product, feel free to contact customer service for assistance.

To navigate this website, simply click on a category you might be interested in. Categories are located on the top & bottom of our website.

You may also type a keyword into the SEARCH box to quickly find a specific product. If you have any trouble locating a product, feel free to contact customer service for assistance.

After adding items to your cart and proceeding to checkout. On the right hand side under the products is "Discount Code" in which you can apply your discount or coupon to redeem.

Additional Support

Please Contact us by clicking here for our company contact information.

You can also message us at swan.cs@swanhose.com

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