Click the "My Account" link at the top right hand side of our site to check your orders status.

Click the "My Account" link at the top right hand side of our site to view orders you have placed. 

Changing Quantities

Contact customer support to edit or change your order within 24 hours of being placed. Please have your order number and details ready. Once orders are fulfilled we are unable to cancel or change your order.

Cancelling Your Order

Contact customer support to edit or change your order within 24 hours of being placed. Please have your order number and details ready. Once orders are fulfilled we are unable to cancel or change your order.

Click the "My Account" link at the top right hand side of our site to track your order.

Click the "My Account" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.

Click the "My Account" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.

Click the "My Account" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.

Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.

1) Click the "My account" link at the top right side of our site.

2) Click "Create your account"

Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.

Click the "My Account" link at the top right hand side of our site to edit your account information.

Shipping is automatically calculated prior to submitting your payment information.  Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.

Click the "My Account" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.

Click Here To Submit A Warranty Claim

If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.

Please see our warranty instructions

Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the "My Account" link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.

Set up your hose outside in temperatures above 70 degrees Fahrenheit to ensure maximum flexibility.

Remove all packaging and ties.

Check that the washer is properly seated in the coupling that attaches to the water source.

Unwind the hose loosely in a circular motion before attaching it to the water source.

Run water through the hose until the water exiting the hose is cool.

Leave the hose laid out straight and allow it to heat up during the day.

Wind the hose back accordingly.

Disconnect your hose from any standard metal faucet/spigot/hose bib and metal hose attachment and then reconnect at least twice per year to maintain a proper seal of the washer.

Before reconnecting, loosen any corrosion evident on the hose coupling, standard metal faucet/spigot/hose bib and metal hose attachment caused by weather or environmental elements, which can cause the hose to fuse to the faucet and/or
attachment. 

Always inspect the washer for proper placement and clear any buildup on the washer, coupling or faucet. This will help prevent potential leaks.

Never overtighten coupling connections. Normally, tightening the coupling connections by hand is sufficient. Using a wrench to tighten the couplings might stop a leak in the short-term; however, it can damage the washer, compromising it for
future connections.

Do not pull and stretch the hose to reach a watering location beyond the length of the hose. When the hose starts to pull off the ground, you put excess force on its connections to the water source and any attachment such as a nozzle. This will not only damage your hose, it can also damage the plumbing that feeds the
water source, as well as the attachment.

Be careful not to drive over your hose. This can damage the hose and drastically reduce its life.

If your hose is left in a shady spot, its exterior can be cleaned periodically
with a mild soap-and-water solution to reduce the chance of organic growth.

Drain your hose when you’re not using it. Water left in a hose for extended periods of time can cause bacteria to form.

Once the hose is drained, the male and female ends can be connected for storage. Washer replacement is suggested annually or after a prolonged connection.

When coiling the hose for storage, try to do so without leaving any kinks in the hose. A hose stored with kinks will most likely kink in these same locations very easily once the hose is put back in use. Prolonged kinks create weak spots in the hose.

Store the hose indoors when not in use. 

Flush your hose with water when put back in use.

Please visit this page here on our website for step-by-step instructions on how to install your soaker hose, as well a list of other items you might need for installation.

Swan Products, LLC® warrants this hose against defects in workmanship or materials under normal use for the “Warranty Period.” If a defect arises and a valid claim is received within the Warranty Period, Swan Products, LLC® will exchange the defective product for a new one of equal or better quality. IMPLIED WARRANTIES INCLUDING THAT OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE EXPRESSLY LIMITED IN DURATION TO THE DURATION OF THIS WARRANTY. SWAN PRODUCTS, LLC® DISCLAIMS ANY LIABILITY FOR SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES. Some States/Provinces do not allow limitations on how long an implied warranty lasts, or the exclusion or limitation of incidental or consequential damages, so these limitations and exclusions may not apply to you. This warranty gives you specific legal rights and you may also have other rights which vary from State to State or Province to Province. 

Click Here To Submit A Warranty Claim

Click Here To Submit A Warranty Claim

Swan Products, LLC® warrants this hose against defects in workmanship or materials under normal use for the “Warranty Period.” If a defect arises and a valid claim is received within the Warranty Period, Swan Products, LLC® will exchange the defective product for a new one of equal or better quality. IMPLIED WARRANTIES INCLUDING THAT OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE EXPRESSLY LIMITED IN DURATION TO THE DURATION OF THIS WARRANTY. SWAN PRODUCTS, LLC® DISCLAIMS ANY LIABILITY FOR SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES (see warnings below). Some States/Provinces do not allow limitations on how long an implied warranty lasts, or the exclusion or limitation of incidental or consequential damages, so these limitations and exclusions may not apply to you. This warranty gives you specific legal rights and you may also have other rights which vary from State to State or Province to Province.  

Warnings 

• Do not run liquids other than water through your hose as it is only designed for use with water.
• Do not leave the hose under pressure when not in use. Heat or pressure can damage your hose and cause it to leak or burst.  
• Our hoses are not intended for indoor use.
• Garden hoses are intended for use in residential and/or commercial water systems that have typical average water pressures up to approximately 100 PSI. Garden hoses should not be used for system pressures based upon burst rating. 

Warranty and Replacement Instructions 

• If a manufacturing defect occurs during normal garden hose use within the store’s replacement period, return the hose to the store where purchased for replacement along with Swan’s Warranty Statement (download here), the UPC bar code and the sales receipt.
• If the defect occurs beyond the store’s replacement period, fill out our Warranty Claim Form.
• If unable to fill out the Warranty Claim Form, please do the following:

Send a package that includes the original or a copy of the dated cash register receipt from the store where the hose was purchased, the UPC bar code from the packaging, and both couplings with six inches of the hose still attached to:

Customer Service 
Swan Products, LLC® 
7840 Roswell Road 
Building 100, Suite 130 
Sandy Springs GA  30350 
Customer Service Phone #: 1-800-848-8707

OR

Send pictures of the original dated cash register receipt from the store where the hose was purchased, the UPC bar code from the packaging, and a clear photo of the cut-off couplings with six inches of the hose still attached to: swan.cs@swanhose.com. 

Swan Products, LLC® garantiza esta manguera contra defectos de fabricación o de los materiales en condiciones de uso normal por el “Periodo de Garantía”. De surgir un defecto y recibir una reclamación válida dentro del Periodo de Garantía, Swan Products, LLC® canjeará el producto defectuoso por uno nuevo de igual o mejor calidad. LA DURACIÓN DE LAS GARANTÍAS IMPLÍCITAS, INCLUYENDO LAS DE COMERCIALIZACIÓN E IDONEIDAD PARA UN PROPÓSITO PARTICULAR, ESTÁ EXPRESAMENTE LIMITADA A LA DURACIÓN DE ESTA GARANTÍA. SWAN PRODUCTS, LLC® NIEGA RESPONSABILIDAD ALGUNA POR DAÑOS PARTICULARES, INCIDENTALES O INDIRECTOS (ver las advertencias a continuación). Algunos estados o provincias no permiten la imposición de limitaciones a la duración de una garantía implícita ni la exclusión o limitación de daños incidentales o indirectos, de modo que estas limitaciones y exclusiones tal vez no correspondan en su caso. Esta garantía le otorga ciertos derechos legales específicos, y es posible que también tenga algunos otros, que varían de un estado a otro o de una provincia a otra.  

Advertencias 

• No deje correr agua caliente por la manguera(a menos que su manguera esté clasificada para agua caliente).
• No deje correr ningún otro líquido que no sea agua a través de la manguera, ya que está diseñada para usarse exclusivamente con agua.
• No deje la manguera con presión de agua cuando no esté en uso. El calor o la presión pueden dañar la manguera y causar fugas o que se reviente.  
• Nuestras mangueras no están diseñadas para usarse en interiores.
• Las mangueras de jardín están diseñadas para usarse en sistemas de agua residenciales o comerciales con una presión de agua típica promedio de hasta aproximadamente 100 psi. Las mangueras de jardín no deben usarse para presiones del sistema basadas en un índice de ruptura. 

Instrucciones de reemplazo y garantía 

• De presentarse un defecto de fabricación durante el uso normal de la manguera de jardín dentro del periodo de reemplazo de la tienda donde la compró, devuélvala a la tienda para su reemplazo, junto con la Garantía de Swan (descárguela aquí), el código de barras UPC y el recibo de compra.
• Si el defecto se presenta después del periodo de reemplazo de la tienda, llene nuestro Formulario de Reclamación de la Garantía, el cual encontrará aquí:
• Si no puede llenar el Formulario de Reclamación de la Garantía, haga lo siguiente:

Envíe un paquete con el recibo original fechado de la registradora de la tienda donde compró la manguera o una copia, el código de barras UPC del empaque y los dos acoples, con seis pulgadas (15 cm) de la manguera aún unidos, a:

Customer Service

Swan Products, LLC®

7840 Roswell Road

Building 100, Suite 130 

Sandy Springs GA  30350 

Núm. de teléfono de atención al cliente: 1-800-848-8707

O

Envíe fotos del recibo original fechado de la registradora de la tienda donde compró la manguera, el código de barras UPC del empaque y una foto clara de los dos acoples cortados, con seis pulgadas (15 cm) de la manguera aún unidos, a: swan.cs@swanhose.com. 

Swan Products, LLC® garantit ce tuyau contre les défauts de matériau et de fabrication selon des conditions normales d’utilisation pendant la « période de garantie. » Si une défectuosité survient et qu’une réclamation valide est reçue pendant la période de garantie, Swan Products, LLC® échangera le produit défectueux contre un nouveau produit de qualité égale ou supérieure. LES GARANTIES IMPLICITES, Y COMPRIS LES GARANTIES DE COMMERCIALISATION ET D’ADÉQUATION POUR UN USAGE PARTICULIER, SONT EXPRESSÉMENT LIMITÉES EN DURÉE À LA DURÉE DE LA PRÉSENTE GARANTIE. SWAN PRODUCTS, LLC® DÉCLINE TOUTE RESPONSABILITÉ CONCERNANT LES DOMMAGES PARTICULIERS, ACCESSOIRES OU INDIRECTS (voir les avertissements ci-dessous). Certains États et certaines provinces n’autorisent pas la limitation de la durée des garanties implicites ni l’exclusion ou la limitation des dommages accessoires ou indirects et par conséquent, ces limitations et exclusions peuvent ne pas s’appliquer à vous. La présente garantie procure des droits légaux particuliers et vous pouvez également bénéficier d’autres droits qui varient d’un État ou d’une province à l’autre.  

Avertissements 

• Ne faites pas circuler d’eau chaude dans votre tuyau sauf si votre tuyau est conçu pour l'eau chaude).
• Ne laissez pas le tuyau sous pression lorsqu’il n’est pas utilisé. La chaleur ou la pression peut endommager votre tuyau et causer une fuite ou le faire éclater.  
• Nos tuyaux ne sont pas conçus pour une utilisation intérieure.
• Les tuyaux d’arrosage sont conçus pour une utilisation avec les systèmes d’eau résidentiels et/ou commerciaux qui ont typiquement une pression d’eau moyenne allant jusqu’à environ 100 PSI. Les tuyaux d’arrosage ne doivent pas être utilisés pour des pressions du système en fonction de l’indice d’éclatement. 

Garantie et instructions de remplacement 

• Si un défaut de fabrication survient pendant l’utilisation normale du tuyau d’arrosage et au cours de la période de remplacement offerte par le magasin, retournez le tuyau au magasin où vous l’avez acheté pour obtenir un remplacement accompagné de la déclaration de garantie Swan (télécharger ici), le code à barres lié au CUP ainsi que le reçu de vente.
• Si le défaut survient en dehors de la période de remplacement offerte par le magasin, remplissez notre formulaire de réclamation de garantie que vous trouverez ici :
• Si vous n’êtes pas en mesure de remplir le formulaire de réclamation de garantie, veuillez faire ce qui suit :

Expédiez un colis comprenant l’original ou une copie du reçu de caisse provenant du magasin où vous avez acheté le tuyau, le code à barres du CUP situé sur l’emballage et les deux raccords fixés à 15 cm (6 po) de tuyau :

Customer Service
Swan Products, LLC® 
7840 Roswell Road 
Building 100, Suite 130 
Sandy Springs GA 30350 
Numéro de téléphone du service à la clientèle : 1 800 848-8707

OU

Faites parvenir une photo du reçu de caisse original daté provenant du magasin où vous avez acheté le tuyau, le code à barres du CUP situé sur l’emballage et une image nette des raccords coupés et fixés à 15 cm (6 po) de tuyau à : swan.cs@swanhose.com. 

Do not run hot water through your hose (unless your hose is rated for hot water).

Do not run liquids other than water through your hose as they are only designed for use with water.

Do not leave the hose under pressure when not in use. Heat or pressure can damage your hose and cause it to leak or burst. 

Our hoses are not intended for indoor use.

Garden hoses are intended for use in residential and/or commercial
water systems that have typical average water pressures up to approximately 100
PSI. Garden hoses should not be used for system pressures based upon burst
rating.

Click Here To Submit A Warranty Claim

Please create an account by clicking the "My Account" link at the top right hand side of our site. During signup we'll ask for your shipping address details including country. If your country is not in the dropdown menu of available countries, unfortunately we cannot ship to your country at this time.

During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you.

Shipping is automatically calculated prior to submitting your payment information.  Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. We will ship your order shortly after we receive payment from you.

If a manufacturing defect occurs in normal garden hose use, return hose to store where purchased for replacement along with this warranty statement, the UPC Code, and sales receipt. If the defect occurs beyond the store’s replacement period: 

1. Prepare a package including the original or copy of the dated cash register receipt from the store where the hose was purchased; the UPC bar code from the packaging; and both couplings, keeping 6 inches of the actual hose attached.

Send the package to:

Customer Service
Swan Products, LLC®
17840 Roswell Road
Building 100, Suite 130
Sandy Springs GA  30350

Customer Service Phone #: 1-800-800-4673 

OR  

2. Send pictures of original dated
cash register receipt from the store where the hose was purchased; the UPC bar
code from the packaging; and a clear photo of the cut off couplings with 6
inches of the hose still attached to swan.cs@swanhose.com.

We value your privacy. Please view our Privacy Policy for complete details on how we use the information we collect.

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You only have to pay sales tax if you are located in the same state as our warehouse.

Click the "My Account" link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.

Click the "My Account" link at the top right hand side of our site to print invoices.

Credits usually take 7-10 business days from the time we receive your item(s).

Your credit card will be charged within 24 hours prior to shipment of your item(s).

To find the product(s) you're looking for, you may (1) use the navigation menus on the top and bottom of our website (2) type a keyword into the SEARCH box. If you have any trouble locating a product, feel free to contact customer service for assistance.

To navigate this website, simply click on a category you might be interested in. Categories are located on the top & bottom of our website.

You may also type a keyword into the SEARCH box to quickly find a specific product. If you have any trouble locating a product, feel free to contact customer service for assistance.

After adding items to your cart and proceeding to checkout. On the right hand side under the products is "Discount Code" in which you can apply your discount or coupon to redeem.

Please Contact us by clicking here for our company contact information.

You can also message us at swan.cs@swanhose.com

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